Privacy Policy

1. Introduction

Welcome to Ignite Apps ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and services (collectively, the "Services").

Ignite Apps provides various software applications and services, including free tiers and optional subscription-based premium features (SaaS model). Some of our projects are also open source. By accessing or using our Services, you agree to this Privacy Policy.

2. Information We Collect

We collect information in several ways to provide and improve our Services:

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your username, email address, display name, and password.
• Profile Information: You may optionally provide a profile picture, bio, and social media links.
• Payment Information: When you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your full credit card number. Stripe provides us with limited information such as the last four digits of your card, card type, and billing address.
• Communications: When you contact us for support or feedback, we collect the content of your messages, your email address, and any attachments you provide.
• User Content: Any content you create, upload, or store within our applications, such as chat logs in Ignite AI, profile customizations, or community forum posts.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Services, including features used, pages visited, and time spent.
• Device Information: We may collect information about your device, including browser type, operating system, device identifiers, and IP address.
• Log Data: Our servers automatically record information ("log data") including your IP address, browser type, referring/exit pages, and timestamps.

2.3 Information from Third Parties

• Social Login: If you sign up or log in using Google or Discord, we receive your name, email address, and profile picture from those services.
• Payment Processor: Stripe may provide us with transaction confirmations, subscription status, and fraud prevention signals.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To create and manage your account, process transactions, and deliver the features of our applications.
• Improve Services: To understand how users interact with our platform and to develop new features and enhancements.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Communication: To send you service-related announcements, updates, security alerts, and promotional messages (you can opt-out of marketing communications).
• Security and Fraud Prevention: To detect, prevent, and address technical issues, security threats, and fraudulent activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery, hosting, and analytics. These providers are bound by contractual obligations to protect your data.
• Legal Requirements: If required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets. You will be notified of any such change.
• With Your Consent: We may share information with your explicit consent for purposes not covered by this policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the operation of our Services, such as session management and authentication.
• Analytics Cookies: Help us understand how users interact with our Services so we can improve them.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest.
• Secure password hashing algorithms.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. We may also retain and use your information as necessary to:

• Comply with legal obligations.
• Resolve disputes and enforce our agreements.
• Maintain security and prevent fraud.

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a portable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at support@igniteapps.org or through our support portal.

9. Children's Privacy

Our Services are not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Ignite Apps operates globally. Your information may be transferred to, stored, and processed in countries other than your own. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

We take steps to ensure that your data receives adequate protection in accordance with this Privacy Policy.

11. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

Key third-party services we use include:

• Stripe: For payment processing (Stripe Privacy Policy).
• Google: For authentication and analytics.
• Discord: For authentication.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@igniteapps.org
• Support Portal: igniteapps.org/help

We will respond to your inquiry as soon as possible, typically within 30 days.